Who should attend:

This course is designed for a general audience including but not limited to Ruckus sales personnel, system engineers, VARs, Ruckus Partners, network managers, support personnel, and company employees desiring a high-level understanding of all Ruckus products

Purpose of Course: 

This course provides a demonstration of how to open a case on the CommScope/RUCKUS support portal.

Course Objectives:

At the completion of this training, the student will be able to:

• Be familiar with how to access the RUCKUS partner support portal
• Describe how to open a case and submit the case to Ruckus Support
• Describe how to add comments and other data to a case that is already open

Duration for all modules: 37:51 minutes