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Writing Best Practice for RUCKUS Technical Support Engineers (TSE)

Category Name: RUCKUS Networking

This course introduces technical writing best practices, tips and tools for TAC TSEs. This course will help you write more concise, easily findable and consumable knowledge articles for sharing knowledge both within TAC and to our customers and partners.

Additional Resources:

  1. RUCKUS Brand Guidelines, pp. 23-8 (pdf)
  2. KBA Writing Best Practice Guide (pdf)
  3. Microsoft Co-pilot (website)
  4. SEO 101: Principles of Optimization (video)

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CommScope University is our new home for professional certification, technical and product training. You will have access to multiple CommScope product line training all in one place! CommScope University houses training from the former ARRIS Academy, the Mobility Solutions Institute and the RUCKUS Training Portal.

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